Even if you do have a smartphone, it’s not great to have it be a single point of failure. It could be lost, stolen, away from cell service, or have a low battery. Most electronic tickets and admission passes don’t seem to work with the Wallet app, and who knows whether an e-mail, app, or Web link will fail when you need it, even if it was cached. A common pattern is to take a screenshot of the barcode or QR code, but that requires more tech-savvy.
I run into this problem all the time. Rather, I watch people I love run into this problem all the time.
A very dear friend lives in an off-the-grid cabin. He’s proudly never used a computer (aside from an Apple Watch, which I set up as his phone and sole electronic device a few years back). Lately, he’s had some health concerns that require near-constant communications with doctors via MyChart… which can only be accessed by a computer or smartphone.
People like him get lost and left behind in a digital world. I say this as an evangelist of the iPhone: the pocket computer is an incredible tool — camera, GPS, offline maps, streaming music, FaceTime, plant identifier, etc. etc. — but the simple fact is that most people have no clue how to use their phones to their max potential…nor do they care to.
There’s a head-in-the-sand element to this I’ve always found frustrating. More than one friend reacts with what looks like rage when their phones (or the internet) doesn’t behave as it “should.” (And when you become known as the “tech friend,” that rage is often directed at you.) I’ve had to learn to handle those people with care and not mirror their anger back at them. Which ain’t easy, because if people just took a fucking second to learn something…
But then there’s my friend in the cabin, who abstains entirely. I cannot convey how much I admire his conviction, and how much I agree when he says that tech is going to be our downfall. “Sure,” he says, “you use it to identify that star, but everyone else uses it to get on instagram and make themselves feel like shit.” He has a point.
The world is leaving him behind, and it can’t rely on people like me to constantly bridge that gap.